Return Policy
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 3 business days of receiving your order.
Please note the following exceptions to our return and exchange policy:
- Promotional item(s) are final and cannot be returned/exchanged
- Returned item(s) must be returned in original packaging
- Returned item(s) must have no signs of wear and/or use (should not be installed before)
- All item(s) purchased from our resellers should be returned/ exchanged with them directly according to their own policy, Crestar will not be held responsible for the return/exchange
To initiate a return or exchange, please complete the following steps:
- All item(s) must be in the original packaging
- Bring all item(s) for return/exchange to our office at:
1 Tampines North Drive 1 #04-14 T-Space Singapore 528559 - Bring along the invoice as proof of purchase
- Our operation hours for return/exchange is:
Mon – Fri: 10am to 5pm
Sat: 10am to 1pm
Additional Information:
- We do not provide any collection service for refunds
- If you made an online order on our website, you can contact us at 6254 9483 to cancel/amend the order 1 business day before the delivery date
- All refunds will take 2-3 business days to process and allow 7 business days or more for any refund to be reflected in your statement (depending on your bank)
- For more information you can contact us at info@crestarfan.com.sg or 6254 9483